Friday, November 11, 2011

Week 9: Literature Review

7 - 11 Nov 2011


The organization structure for this project's LR is as such:


1. Operational Definitions
       1.1  Communication
       1.2  Effective Communication
       1.3  IS Outsourcing
       1.4  Effective Communication in IS Outsourcing

2. IS Outsourcing Projects
       2.1  History of IS Outsourcing 
       2.2  Types of Outsourcing
       2.3  Reasons of Outsourcing
       2.4  IS Outsourcing Life Cycle
       2.5  Challenges in IS Outsourcing

3. Communication in Project Management
       3.1  Types of Communication
       3.2  Tools for Communication
       3.3  Significance of Communication

4. Effective Communication in IS Outsourcing Projects
       4.1  The Needs of Effective Communication
       4.2  Benefits of Effective Communication
       4.3  Best Practices of Effective Communication in IS Outsourcing Projects
       4.4  Effective Communication Model

5. Effective Communication for Stakeholder Management in IS Outsourcing Projects
       5.1  Importance of Stakeholder Communication Management
       5.2  Stakeholder Communication Analysis
       5.3  Stakeholder Relationship Maturity Model (SRMM)
       5.4  Stakeholder Relationship in Outsourced Environment

6. Case Studies Review
       6.1  Communication as a Key to Success in Outsourcing: A Survey of the Top 100 Outsourcing Companies in the World.
       6.2  Stakeholder Analysis is Key to Client-Supplier Relationship in Global Outsourcing

Revised the working title to "Developing ECM for IS Outsourcing Projects From Stakeholder's Perspective.

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